shipping &
returns.

Clear details before you order. Questions are always welcome at ghoulgirlmusic@gmail.com.

Shipping

Orders are sent from the UK with Royal Mail tracking. UK delivery uses Tracked 48 and aims for 2 to 3 working days. Ireland delivery uses International Tracked and aims for 3 to 4 working days. Rates are checked against a conservative packed weight of 300 g for one t-shirt. Delivery aims can vary by postcode and customs.

Dispatch

We aim to pack in-stock orders within 3 working days. You receive an order confirmation after payment and a second email with the Royal Mail tracking number when the parcel is posted.

Changed your mind

Email us within 14 days of delivery. You then have another 14 days to return the t-shirt. Please only handle it as you would in a shop. Return postage is paid by the customer unless the item is faulty or incorrect.

Refunds

Eligible refunds are made to the original payment method within 14 days after we receive the return, or after you provide evidence that it was sent. Standard outbound delivery is included where required by UK consumer law.

Faulty or incorrect

If anything is faulty, damaged or not what you ordered, email us with your order reference and a photo. We will arrange the appropriate replacement or refund and cover reasonable return postage.

Start a return

Email ghoulgirlmusic@gmail.com before sending anything. Include the readable order reference from your confirmation email. We will reply with the return address and instructions.

This policy does not affect your statutory rights.